Terms of Service
Please read these terms and conditions carefully before using our website or purchasing our products. These terms govern your use of Canntica services and products.
- Last Updated: January 1, 2025
Table of Contents
1. Acceptance of Terms
By accessing and using the Canntica website (canntica.com) and purchasing our products, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
These Terms of Service constitute a legally binding agreement between you and Canntica. We reserve the right to update these terms at any time without prior notice. Your continued use of our website and services after any changes indicates your acceptance of the new terms.
2. Products and Services
Canntica offers premium CBD oil products derived from organically grown hemp. Our products include:
- Full Spectrum CBD Oil
- Broad Spectrum CBD Oil
- CBN Oil for sleep and relaxation
- CBG Oil for focus and clarity
- CBD products for pets
Product Quality and Testing
All our products are third-party lab tested for purity, potency, and safety. We provide certificates of analysis (COAs) for each batch. However, we make no guarantees about specific health outcomes or benefits.
Important Notice
Our products have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease. Always consult with a healthcare professional before using CBD products.
3. Ordering and Payment
When you place an order through our website, you are making an offer to purchase products subject to these terms. We reserve the right to accept or decline your order for any reason.
Pricing and Availability
All prices are listed in Australian Dollars (AUD) and are subject to change without notice. Product availability is subject to stock levels. In the event a product becomes unavailable after you place an order, we will notify you and offer a full refund or suitable alternative.
Payment Methods
We accept major credit cards, PayPal, and other secure payment methods. Payment is required at the time of order placement. All transactions are processed through secure, encrypted payment gateways.
4. Shipping and Delivery
We offer free worldwide shipping on all orders. Delivery times vary by location:
- Australia: 5-10 business days
- United States: 3-7 business days
- Canada: 7-14 business days
- Europe: 10-15 business days
- Other international: 10-21 business days
Shipping Restrictions
We ship to most countries where CBD products are legal. However, it is your responsibility to ensure that our products are legal in your jurisdiction. We are not responsible for packages seized by customs or other authorities.
5. Returns and Refunds
Return Conditions
- Products must be in original condition with at least 75% remaining
- Original packaging and labels must be intact
- Return shipping costs are the responsibility of the customer unless the product was defective
- Refunds will be processed within 5-7 business days after we receive the returned product
6. Age Restrictions
You must be at least 18 years old (or the legal age of majority in your jurisdiction) to purchase our products. By using our website and purchasing our products, you represent and warrant that you meet this age requirement.
We reserve the right to request age verification at any time. Failure to provide adequate proof of age may result in order cancellation and account suspension.
7. Medical Disclaimers
Important Medical Information:
- Our products are not intended to diagnose, treat, cure, or prevent any disease
- Statements regarding our products have not been evaluated by the FDA
- CBD may interact with certain medications – consult your healthcare provider
- Do not use if pregnant or nursing without medical supervision
- Keep out of reach of children and pets
Consult Your Healthcare Provider
Always consult with a qualified healthcare professional before using CBD products, especially if you have existing medical conditions or take prescription medications.
8. Prohibited Uses
You may not use our website or products for any unlawful purpose or in violation of these terms. Prohibited uses include:
- Reselling our products without written authorization
- Using our products in jurisdictions where they are illegal
- Making false or misleading health claims about our products
- Attempting to reverse engineer or copy our formulations
- Using our website to transmit harmful or malicious code
9. Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of Canntica and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.
Trademarks
Canntica and our logo are trademarks of our company. All other trademarks mentioned on our website are the property of their respective owners.
10. Limitation of Liability
To the fullest extent permitted by law, Canntica shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or relating to your use of our products or website.
Our total liability for any claim arising out of or relating to these terms or our products shall not exceed the amount you paid for the specific product giving rise to the claim.
11. Governing Law
These terms shall be governed by and construed in accordance with the laws of Colorado, United States, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Colorado.
Dispute Resolution
12. Contact Information
If you have any questions about these Terms of Service, please contact us:
Contact Canntica
Email: legal@canntica.com
Phone: 908-389-8155
Address: 1234 Wellness Boulevard, Denver, Colorado 80202, United States
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM EST