Privacy Policy
- Last Updated: January 1, 2025
Table of Contents
1. Overview
Canntica (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website canntica.com and purchase our products.
By using our website and services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our website or services.
Key Points
2. Information We Collect
We collect information you provide directly to us and information automatically collected when you use our services.
Information You Provide
| Type of Information | Examples | Purpose |
|---|---|---|
| Account Information | Name, email address, phone number | Account creation and management |
| Order Information | Billing address, shipping address, payment details | Order processing and fulfillment |
| Communication Data | Messages, support inquiries, feedback | Customer service and support |
| Marketing Preferences | Newsletter subscriptions, communication preferences | Marketing communications |
Automatically Collected Information
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on site, click patterns, referral sources
- Location Data: General geographic location based on IP address
- Cookies and Tracking: Session data, preferences, analytics information
3. How We Use Your Information
We use your information for the following purposes:
Primary Uses
- Processing and fulfilling your orders
- Providing customer service and support
- Communicating about your orders and account
- Improving our products and services
- Ensuring website security and preventing fraud
Marketing and Communications
- Sending promotional emails and newsletters (with your consent)
- Personalizing your shopping experience
- Conducting market research and analytics
- Informing you about new products and special offers
Legal and Compliance
- Complying with legal obligations and regulations
- Protecting our rights and interests
- Resolving disputes and enforcing agreements
- Maintaining records for business and legal purposes
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our business:
- Payment Processors: To process payments securely
- Shipping Companies: To deliver your orders
- Email Services: To send communications
- Analytics Providers: To understand website usage
- Customer Support: To provide assistance
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our users
- Investigate fraud or security issues
5. Cookies and Tracking
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Website functionality, security, shopping cart | Session/Persistent |
| Analytics Cookies | Website performance, user behavior analysis | Up to 2 years |
| Marketing Cookies | Personalized advertising, conversion tracking | Up to 1 year |
| Preference Cookies | User preferences, language settings | Up to 1 year |
Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Most browsers allow you to:
- View and delete cookies
- Block cookies from specific sites
- Block third-party cookies
- Clear all cookies when closing the browser
6. Data Security
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- Encryption: SSL/TLS encryption for data transmission
- Secure Storage: Encrypted databases and secure servers
- Access Controls: Limited access on a need-to-know basis
- Regular Updates: Security patches and system updates
Operational Safeguards
- Employee training on data protection
- Regular security audits and assessments
- Incident response procedures
- Vendor security requirements
Payment Security
We do not store your complete credit card information. Payment processing is handled by PCI-compliant payment processors using industry-standard security measures.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:
- Account Information: Until account deletion or 3 years of inactivity
- Order Information: 7 years for tax and legal compliance
- Marketing Data: Until you unsubscribe or opt out
- Website Analytics: Up to 26 months
- Support Communications: 3 years after resolution
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
General Rights
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
GDPR Rights (EU Residents)
- Right to restriction of processing
- Right to object to processing
- Right to withdraw consent
- Right to lodge a complaint with supervisory authorities
CCPA Rights (California Residents)
- Encryption: SSL/TLS encryption for data transmission
- Secure Storage: Encrypted databases and secure servers
- Access Controls: Limited access on a need-to-know basis
- Regular Updates: Security patches and system updates
9. International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Binding corporate rules
- Certification schemes
10. Children’s Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
11. Policy Changes
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
Your continued use of our services after any changes indicates your acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Privacy Contact Information
Email: privacy@canntica.com
Phone: 908-389-8155
Address: 1234 Wellness Boulevard, Denver, Colorado 80202, United States
Data Protection Officer: dpo@canntica.com
Response Time: We will respond to privacy inquiries within 30 days